This is the quickest option, but if thee issue stems from your personal files, it may not correct the problem. Keep my files will keep your saved personal files.From here, there will be a few options:.

Select Reset your PC. When prompted, select Next.Remove your finger from the Shift Key, select Restart Anyway. Wait for the device to restart a new screen will pop up on startup.

Keep you finger on the the Shift Key while holding down the S hift Key, select Restart.Hold the Shift Key located on the left side of your keyboard.From the Sign In screen, hit the power button located on the lower right corner.If your computer doesn't have Recovery Manager, HP recommends using the built-in Windows options (covered below).( If you have an Excursion tablet with a working keyboard you will not need an additional keyboard )įrom the Sign In screen, hit the P ower Button See HP's page on Recovery Manager and the below HP Support video for help with this process. Once it completes, you can set up Windows again. The app will walk you through the process, including backing up your files first. Should you fulfill all these conditions, you can use HP Recovery Manager to restore your PC to its default state. Thus, if you bought your laptop with Windows 8.1 and later upgraded to Windows 10, you can't use the utility. Finally, HP's recovery tools only work for the version of Windows that your computer shipped with. You also can't use this option if you've deleted the HP Recovery partition on your system's hard drive. If you don't see it, your computer may be too new and thus doesn't include the software. To see if you have it installed, open the Start menu and search for Recovery Manager. You can use this to restore your laptop to its default settings, but it comes with a few stipulations.

Until 2018, HP computers came with a tool called HP Recovery Manager. Factory Reset Your HP Laptop Using Recovery Manager

Reset computer to factory settings